FAQs & Troubleshooting
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127 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Delete print jobs from the print queue.
- 4Can I print from or scan to Android™ Smartphone?
- 5Thick paper (postcard/envelope etc.) cannot be loaded properly.
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7How to identify your Operating System (OS).
- 8Can I print using only the black ink cartridge when the Color cartridges have run out?
- 9I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 10I'm using Macintosh. What is the PreScan option used for?
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 13I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 14Why doesn't the machine answer when receiving a call?
- 15Can I reduce the size of a received fax on this machine?
- 16I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 17Change the printer driver settings (Windows/macOS)
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 19How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 20The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 22My FAX/MFC will not Dial. Why?
- 23When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25The printer status is Offline or Paused.
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28Scan a document in Windows 8 and Windows 10.
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 34I'm using Macintosh®. What are the settings in the Scanner window used for?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 38What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 39Why doesn't the machine answer when receiving a call?
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42I cannot print from my computer via USB.
- 43The keys on the control panel do not respond.
- 44How do I clean the Scanner to improve the copy or fax quality?
- 45How can I improve poor print quality?
- 46I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 47Open the Control Panel (For Windows)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49Functions supported in the Windows 7 built-in drivers
- 50Verify if the Brother machine has a dial tone