FAQs & Troubleshooting
![]() |
Popular |
270 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Does NC-2200w work with Windows Vista?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The printer status is Offline or Paused.
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 10What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 13The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 16How do I print on an envelope?
- 17How to identify your Operating System (OS).
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23Which E-mail packages are compatible with ControlCenter3?
- 24ControlCenter3 displays a blank screen at startup (Windows)
- 25Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28What driver package format is supported by my Linux distribution?
- 29One or more of my colors are not printing (blank). What can I do?
- 30When I print, the pages are smudged with ink. What should I do?
- 31Delete print jobs from the print queue.
- 32The edge of glossy paper is smudged.
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 35I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 36How do I factory reset the print server?
- 37I'm using Macintosh®. What are the settings in the Scanner window used for?
- 38Why can't I print when an ink cartridge is empty?
- 39Change the user interface of ControlCenter3
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Hear the dialing, ringing, and fax-receiving tones while I'm sending a fax.
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 46I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 47I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 48I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 49I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 50Can I still receive faxes or calls when the machine is switched off?