FAQs & Troubleshooting
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139 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Can I print from or scan to Android™ Smartphone?
- 5How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7Can I print using only the black ink cartridge when the Color cartridges have run out?
- 8Functions supported in the Windows 7 built-in drivers
- 9I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 12Delete print jobs from the print queue.
- 13How to identify your Operating System (OS).
- 14I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16Cannot print after a Windows 10 update (June 2020)
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18What is Distinctive Ring and how do I program it?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 23The printer status is Offline or Paused.
- 24Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 26I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 27Why doesn't the machine answer when receiving a call?
- 28I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 29The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 30Do I need a telephone line to send and receive faxes with my Brother machine?
- 31Change the printer driver settings (Windows/macOS)
- 32Can I reduce the size of a received fax on this machine?
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 35I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 36Open the Control Panel (For Windows)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 41The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 42When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 43How do I replace the Ink Cartridge?
- 44What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 45I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 46When trying to print from Mac OS® X the print queue is stopped.
- 47When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 48I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 49I'm using Macintosh. What is the PreScan option used for?
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.