FAQs & Troubleshooting
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139 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Macintosh. What is the PreScan option used for?
- 3Can I print from or scan to Android™ Smartphone?
- 4I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5Change the printer driver settings (Windows/macOS)
- 6I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 8Uninstall the drivers (Windows)
- 9Delete print jobs from the print queue.
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12I cannot print from my computer via USB.
- 13I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15My FAX/MFC will not Dial. Why?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Scan a document in Windows 8 and Windows 10.
- 19When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 20I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 21When trying to print from Mac OS® X the print queue is stopped.
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 23Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 24Functions supported in the Windows 7 built-in drivers
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26Scan an image and insert it in a Windows XP application
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29Can I reduce the size of a received fax on this machine?
- 30When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 31I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 32I'm using Macintosh®. What are the settings in the Scanner window used for?
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34Open the Control Panel (For Windows)
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 37In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 38Clear the paper jam or printer jam.
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40How to identify your Operating System (OS).
- 41The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 42What is the Network Shared printing?
- 43The printer status is Offline or Paused.
- 44Verify if the Brother machine has a dial tone
- 45Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 46Scan a document in Mac OS X 10.7.
- 47I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 48I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 49Scan a document from the Windows Vista Photo Gallery
- 50When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)