FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3How do I know which side up my photo paper should be in the tray?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7Can I print from or scan to Android™ Smartphone?
- 8Scan and save a document in PDF format (Scan to File)
- 9What driver package format is supported by my Linux distribution?
- 10The printer status is Offline or Paused.
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12How to identify your Operating System (OS).
- 13Where is the USB port on the machine?
- 14What is Distinctive Ring and how do I program it?
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18Delete print jobs from the print queue.
- 19When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 20Pre-Required Procedures (Linux)
- 21One or more of my colors are not printing (blank). What can I do?
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23I'm using Macintosh. What is the PreScan option used for?
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I'm using MagicJack and am having problems sending or receiving faxes.
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28How do I load 10 x 15 Glossy paper into my machine?
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 30Can third party ink be used to refill the ink cartridges?
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34The edge of glossy paper is smudged.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 37I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 38When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 40How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 41When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 42What is the BRAdmin Professional software used for?
- 43Why can't I print when an ink cartridge is empty?
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Can I use voice mail on the same line as my Brother machine?
- 46After I installed Sun JavaVM, some applications will not work correctly.
- 47I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 48I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 49How do I factory reset the print server?
- 50Cannot print after a Windows 10 update (June 2020)