FAQs & Troubleshooting
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277 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper into my Brother machine's paper tray.
- 3When I print, the pages are smudged with ink. What should I do?
- 4The printer status is Offline or Paused.
- 5Can I print from or scan to Android™ Smartphone?
- 6One or more of my colors are not printing (blank). What can I do?
- 7I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Scan and save a document in PDF format (Scan to File)
- 13Does NC-2200w work with Windows Vista?
- 14Pre-Required Procedures (Linux)
- 15Delete print jobs from the print queue.
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17Where is the USB port on the machine? I can't find it on the back of the unit.
- 18How to identify your Operating System (OS).
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 22How do I factory reset the print server?
- 23How do I know the current network configuration?
- 24I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 25Unable to Print on Photo Paper from Tray 2
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 27Change the printer driver settings (Windows/macOS)
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30Can I still receive faxes or calls when the machine is switched off?
- 31What driver package format is supported by my Linux distribution?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34Functions supported in the Windows 7 built-in drivers
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 37I am having issues with the paper feed. What can I do?
- 38When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 43"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 48Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 49How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?