FAQs & Troubleshooting
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311 Results
- 1Clear the paper jam or printer jam.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 4Pre-Required Procedures (Linux)
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6Change the printer driver settings (Windows/macOS)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9Delete print jobs from the print queue.
- 10The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 11What driver package format is supported by my Linux distribution?
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 16I am having issues with the paper feed. What can I do?
- 17How do I factory reset the print server?
- 18I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Can I print from or scan to Android™ Smartphone?
- 22Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 25Where is the USB port on the machine? I can't find it on the back of the unit.
- 26I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 27Can I still receive faxes or calls when the machine is switched off?
- 28I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 29In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 30The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 31What is the BRAdmin Professional software used for?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 34The printer status is Offline or Paused.
- 35Scan and save a document in PDF format (Scan to File)
- 36I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 37I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 39I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 40Protect your Brother machine against unauthorised access over the network
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42Discover the MAC address of the Brother network card
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 44How do I clear Machine Error 46?
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 47Can I print using only the black ink cartridge when the Color cartridges have run out?
- 48Which E-mail packages are compatible with ControlCenter3?
- 49Can third party ink be used to refill the ink cartridges?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?