FAQs & Troubleshooting
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295 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer status is Offline or Paused.
- 4What driver package format is supported by my Linux distribution?
- 5How to identify your Operating System (OS).
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Can I use voice mail on the same line as my Brother machine?
- 8When I print, the pages are smudged with ink. What should I do?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Scan and save a document in PDF format (Scan to File)
- 11How do I load paper?
- 12I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14How do I clear Machine Error 46?
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17What is the BRAdmin Professional software used for?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19How do I factory reset the print server?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21Change the printer driver settings (Windows/macOS)
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23How do I know which side up my photo paper should be in the tray?
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25One or more of my colors are not printing (blank). What can I do?
- 26The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 31Why doesn't the machine answer when receiving a call?
- 32Cannot print after a Windows 10 update (June 2020)
- 33Open the Control Panel (For Windows)
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 36Discover the MAC address of the Brother network card
- 37How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 38I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 39How do I clear the message "PAPER JAM" from the display?
- 40Can I confirm that the FAX was sent correctly?
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42Why can't I print when an ink cartridge is empty?
- 43How do I know the current network configuration?
- 44Set up your Brother machine on a wireless network.
- 45Protect your Brother machine against unauthorised access over the network
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Open the "Scanners and Cameras" and Properties.
- 48I cannot make borderless prints.
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50Configure a cover page for PC-FAX.