FAQs & Troubleshooting
![]() |
Popular |
225 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4How to identify your Operating System (OS).
- 5How do I clean white or black spots on printed documents?
- 6Can I print from or scan to Android™ Smartphone?
- 7The printer status is Offline or Paused.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Replace the drum unit.
- 12I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 13The paper is skewed when it's printed.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 15What driver package format is supported by my Linux distribution?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Cancel a fax that is currently being sent from my Brother machine.
- 18How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23Is my Brother machine compatible with Windows Vista?
- 24Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 25I cannot print from my computer via USB.
- 26Change the printer driver settings (Windows/macOS)
- 27I am using Windows. When I print a document, the printed page is blank. What should I do?
- 28Can I use voice mail on the same line as my Brother machine?
- 29"Offline" appears on the Status Monitor.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31How do I clean the drum unit?
- 32Transfer faxes to the PC when my machine has a mechanical problem
- 33Replace the toner cartridge
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 42How do I clear paper jams inside the machine?
- 43What is Distinctive Ring and how do I program it?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46What is the recommended paper?
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48Uninstall the drivers (Windows)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50I cannot send a fax using PC-FAX (Windows 10)