FAQs & Troubleshooting
![]() |
Popular |
310 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Replace Toner
- 3REPLACE DRUM
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The printer status is Offline or Paused.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8JAM INSIDE
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Curled (video instructions available)
- 11No Paper
- 12Confirm that a FAX I sent was received correctly
- 13What is Brother iPrint&Scan?
- 14Jam Rear
- 15Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Setup and use Brother PC-FAX receiving
- 18MANUAL FEED
- 19Can I use voice mail on the same line as my Brother machine?
- 20Black lines down the page
- 21Can I print from or scan to Android™ Smartphone?
- 22Clean the paper pick-up roller (video instructions available)
- 23Toner Low or Prepare New Toner Cartridge
- 24Store numbers on my Brother machine for easy dialing from the PC.
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27How to identify your Operating System (OS).
- 28Drum End Soon
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Curled
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Document Jam
- 33Turn the Toner Save mode on or off
- 34"Offline" appears on the Status Monitor.
- 35I am asked to enter a password when starting the Remote Setup application. What is the password?
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Wrinkles or creases
- 39White lines across the page
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41Clean the corona wire
- 42When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 43I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 44Print Unable
- 45Reset the network settings to the factory default (video instructions available)
- 46Gray background
- 47Print on envelopes, labels, or thick paper from the manual feed slot.
- 48Ghost
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.