FAQs & Troubleshooting
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294 Results
- 1Load paper.
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5How can I improve poor print quality ?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Install the built-in drivers (For Windows 8 and Windows 10)
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11How do I load legal size paper in the paper tray?
- 12Printing on thick paper or transparencies.
- 13How to identify your Operating System (OS).
- 14How do I clean white or black spots on printed documents?
- 15"Paper Jam Rear" error appears on the LCD. What should I do?
- 16I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 17What driver package format is supported by my Linux distribution?
- 18Change the quality of the faxes I send (Fax Resolution).
- 19Does NC-2200w work with Windows Vista?
- 20Replace the drum unit.
- 21What is the BRAdmin Professional software used for?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Pre-Required Procedures (Linux)
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 29"Paper Jam Tray" error appears on the LCD. What should I do?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 32Open the Control Panel (For Windows)
- 33The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 34The paper is skewed when it's printed.
- 35Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 36I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38The printer status is Offline or Paused.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40What are the recommended specifications for the paper I should use on my product?
- 41I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 42Can I print using the IPP protocol on Windows XP?
- 43Load envelopes, labels, or thick paper into the manual feed slot.
- 44I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 45Cannot print after a Windows 10 update (June 2020)
- 46I cannot print from my computer via USB.
- 47The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 48Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 49I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 50Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?