FAQs & Troubleshooting
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- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2REPLACE DRUM
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Replace Toner
- 6The printer status is Offline or Paused.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8What is Brother iPrint&Scan?
- 9No Paper
- 10Check Connection
- 11JAM INSIDE
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13"Offline" appears on the Status Monitor.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Toner Low or Prepare New Toner Cartridge
- 16Curled (video instructions available)
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19How to identify your Operating System (OS).
- 20Set up your Brother machine on a wireless network.
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Can I print from or scan to Android™ Smartphone?
- 23Print Unable
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Jam Rear
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Can I use AirPrint with my Brother machine?
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29Reset the network settings to the factory default (video instructions available)
- 30Drum End Soon
- 31I can print but cannot scan via network. (For Windows)
- 32What driver package format is supported by my Linux distribution?
- 33Curled
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Enable the Brother machine's network interface.
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38Print on envelopes, labels, or thick paper from the manual feed slot.
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40MANUAL FEED
- 41JAM DUPLEX
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43Curled or wavy
- 44Document Jam
- 45Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 46Can I use voice mail on the same line as my Brother machine?
- 47Wrinkles or creases
- 48Print the Network Configuration List
- 49Page skewed
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)