FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5One or more of my colors are not printing (blank). What can I do?
- 6How to identify your Operating System (OS).
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8Change the printer driver settings (Windows/macOS)
- 9When I print, the pages are smudged with ink. What should I do?
- 10I cannot print using my Brother machine on a wireless network (Mac)
- 11I'm using MagicJack and am having problems sending or receiving faxes.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13How do I factory reset the print server?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16Discover the MAC address of the Brother network card
- 17What kind of Media Adapter can I use?
- 18I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
- 19What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 20How do I print on an envelope?
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23The printer status is Offline or Paused.
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27I am having issues with the paper feed. What can I do?
- 28When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 29What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 30I'm using Macintosh®. What are the settings in the Scanner window used for?
- 31Why can't I print when an ink cartridge is empty?
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 35When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 36Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 37What driver package format is supported by my Linux distribution?
- 38Pre-Required Procedures (Linux)
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40Can I print from or scan to Android™ Smartphone?
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 43Cannot print after a Windows 10 update (June 2020)
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 46I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 47I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 48Can I print using only the black ink cartridge when the Color cartridges have run out?
- 49Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 50Scan a document in OS X 10.8/macOS 10.12 - 10.15.