FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 7Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 8How do I factory reset the print server?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Does NC-2200w work with Windows Vista?
- 11What is UPnP and SSDP?
- 12Print the Network Configuration page
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14Why doesn't the machine answer when receiving a call?
- 15Can I reduce the size of a received fax on this machine?
- 16I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The machine does not print anything.
- 19Delete print jobs from the print queue.
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 22Can I print from DOS applications?
- 23When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 24Open the Control Panel (For Windows)
- 25Pre-Required Procedures (Linux)
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28The printer status is Offline or Paused.
- 29When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 30When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 31What is Distinctive Ring and how do I program it?
- 32I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 33What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38I cannot print from my computer via network. (For Macintosh)
- 39I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40Functions supported in the Windows 7 built-in drivers
- 41When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 42What is a "Generic PCL Driver"?
- 43How do I clear the message "MFC is Busy" or "Connect Failure"?
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47What is Multi-Function Link Pro Suite?
- 48What is the BRAdmin Professional software used for?
- 49I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 50I can print but cannot scan via network. (For Windows)