FAQs & Troubleshooting
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218 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5Can I print from or scan to Android™ Smartphone?
- 6I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 7Delete print jobs from the print queue.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12Change the printer driver settings (Windows/macOS)
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 16The paper is skewed when it's printed.
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18What driver package format is supported by my Linux distribution?
- 19Does NC-2200w work with Windows Vista?
- 20What can happen if the wrong paper is used in your machine.
- 21My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 23How do I install additional memory?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Pre-Required Procedures (Linux)
- 26I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 29Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32How to identify your Operating System (OS).
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 35Replace the drum unit.
- 36I'm using Macintosh®. What are the settings in the Scanner window used for?
- 37I'm using Macintosh. What is the PreScan option used for?
- 38Print the Network Configuration page
- 39Configure and use PC-FAX (CUPS) (Linux)
- 40I cannot print from my computer via USB.
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43Install the Windows 7 built-in drivers.
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 46Why doesn't the machine answer when receiving a call?
- 47How do I install the Optional Tray Module?
- 48What is the BRAdmin Professional software used for?
- 49I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 50Why are my sent faxes always received with a black vertical line down the page?