FAQs & Troubleshooting
![]() |
Popular |
333 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Faint
- 10The printer status is Offline or Paused.
- 11When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 12I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 13Can I print from or scan to Android™ Smartphone?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 17Pre-Required Procedures (Linux)
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19Gray background
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22What driver package format is supported by my Linux distribution?
- 23I keep getting the error message "Authenticate Err (Authentication error)".
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 26Print on labels and envelopes from the MP tray.
- 27Hollow print
- 28Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 34Line across the page
- 35Replace the drum unit.
- 36All black
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38What is Brother iPrint&Scan?
- 39How do I clear the message "Document Jam" from the LCD display?
- 40How do I clear the message "Jam Duplex" from the LCD?
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Protect your Brother machine against unauthorised access over the network
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44How to identify your Operating System (OS).
- 45Change the printer driver settings (Windows/macOS)
- 46How to load numbered checks or forms in the paper tray?
- 47Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Toner specks
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?