FAQs & Troubleshooting
![]() |
Popular |
356 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 4Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6What is Brother iPrint&Scan?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How to identify your Operating System (OS).
- 9The printer status is Offline or Paused.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Set up your Brother machine on a wireless network.
- 13How to load numbered checks or forms in the paper tray?
- 14Can I print from or scan to Android™ Smartphone?
- 15Pre-Required Procedures (Linux)
- 16White lines down the page
- 17Hollow print
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Black toner marks across the page
- 23Replace the drum unit.
- 24All black
- 25How do I clear paper jams inside the machine?
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28White spots or black spots at 3.7 in. (94 mm) intervals
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 33Transfer faxes to the PC when my machine has a mechanical problem
- 34How do I clear the message "Document Jam" from the LCD display?
- 35Wrinkles or creases
- 36What driver package format is supported by my Linux distribution?
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41When I try to send a fax the message "FAX # Restricted" appears on the display.
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 43Can I use voice mail on the same line as my Brother machine?
- 44When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 45Line across the page
- 46Why doesn't the machine answer when receiving a call?
- 47Faint
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49Black lines down the page
- 50Protect your Brother machine against unauthorised access over the network