FAQs & Troubleshooting
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223 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3Does NC-2200w work with Windows Vista?
- 4I can print but cannot scan via network. (For Windows)
- 5The printer status is Offline or Paused.
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10Why doesn't the machine answer when receiving a call?
- 11How do I improve the copy or fax quality?
- 12I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 17Can I print from DOS applications?
- 18I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Functions supported in the Windows 7 built-in drivers
- 21When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 22What kind of memory can I use?
- 23Can I reduce the size of a received fax on this machine?
- 24What can happen if the wrong paper is used in your machine.
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26I'm using Macintosh. What is the PreScan option used for?
- 27Print the Network Configuration page
- 28Open the "Scanners and Cameras" and Properties.
- 29How to identify your Operating System (OS).
- 30The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 31Change the printer driver settings (Windows/macOS)
- 32The paper is skewed when it's printed.
- 33When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35I'm using Macintosh®. What are the settings in the Scanner window used for?
- 36I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 37Open the Control Panel (For Windows)
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 40I am experiencing problems receiving faxes. What can I do?
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 42I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45Windows 10 Support Information
- 46Delete print jobs from the print queue.
- 47When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 48When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 49I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 50What does "NG" or "ERROR" on the Transmission Verification Report mean?