FAQs & Troubleshooting
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323 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Scan and save a document in PDF format (Scan to File)
- 11How do I improve the copy or fax quality?
- 12The printer status is Offline or Paused.
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Can I set my Brother machine to forward the faxes I receive to another location?
- 17I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 18How do I clear the message "Paper Jam Inside" from the LCD display?
- 19What kind of memory can I use?
- 20Why doesn't the machine answer when receiving a call?
- 21How do I install additional memory?
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 30What is Distinctive Ring and how do I program it?
- 31Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 32I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 33I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Delete print jobs from the print queue.
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37Can I print from or scan to Android™ Smartphone?
- 38When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 40Confirm that a FAX I sent was received correctly
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 44I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 45Change the printer driver settings (Windows/macOS)
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
- 48The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 49Set up your Brother machine on a wireless network.
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)