FAQs & Troubleshooting
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371 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 6How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Jam Rear
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10What is Brother iPrint&Scan?
- 11Can I print from or scan to Android™ Smartphone?
- 12Reset the network settings to the factory default (video instructions).
- 13The printer status is Offline or Paused.
- 14White spots or black spots at 1.5 in. (39 mm) intervals or random spots
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Set the Brother machine to prevent public access to certain features
- 17Jam Tray 1 / Jam Tray 2
- 18Curled or wavy
- 19Replace Drum
- 20Black lines down the page
- 21The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 22Change the printer driver settings (Windows/macOS)
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24Setup and use Brother PC-FAX receiving
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26Document Jam
- 27What kind of paper can I use?
- 28Jam MP Tray
- 29Wrinkles or creases
- 30Replace Fuser
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 35Duplex (two-sided) scan
- 36Replace Laser
- 37Jam Inside
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Delete print jobs from the print queue.
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Replace PF Kit xx
- 42No Paper
- 43Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 44Jam Duplex
- 45White lines across the page
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Easy Scan to E-mail
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Configure and use the Scan to Network feature (For Windows).
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.