FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Make copies using my Brother machine.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Replace Ink
- 10How do I load paper?
- 11Document Jam
- 12Paper Jam
- 13Load envelopes into my machine
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 16Can I print from or scan to Android™ Smartphone?
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Printing/ Scanning with a mobile device
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24Can I use voice mail on the same line as my Brother machine?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26Connect your Brother machine to your mobile device via a wireless router or access point.
- 27Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 30Store a Speed Dial number from my Brother machine's Caller ID History.
- 31Delete print jobs from the print queue.
- 32Where is the USB port on the machine?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Change the number of times my Brother machine rings before it answers.
- 38The printer status is Offline or Paused.
- 39One or more of my colors are not printing (blank).
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50I still receive the error message "Paper Jam" after I removed the jammed paper.