FAQs & Troubleshooting
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327 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Replace Ink
- 4Paper Jam
- 5I cannot print using my Brother machine on a wireless network (Windows)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8The printer status is Offline or Paused.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Improve poor print quality.
- 11Cannot Detect
- 12Connect your Brother machine to your mobile device via a wireless router or access point.
- 13No Paper Fed
- 14What is Brother iPrint&Scan?
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16Ink Absorber Full
- 17Install Starter Ink
- 18Easy Scan to E-mail
- 19Set up your Brother machine on a wireless network.
- 20How to identify your Operating System (OS).
- 21"Offline" appears on the Status Monitor.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23One or more of my colors are not printing (blank).
- 24Ink Low
- 25Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 26Cover is Open
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Change the printer driver settings (Windows/macOS)
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31Load paper in the paper tray
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Can I print from or scan to Android™ Smartphone?
- 34I can print but cannot scan via network. (For Windows)
- 35After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 36The scanner cover support has come off. (With Video Instructions)
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Use voice mail on the same line as my Brother machine.
- 39I cannot print from my computer via USB.
- 40Forward a fax to another fax machine when my machine has a mechanical problem.
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Unable to Print XX
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Can I transfer faxes to the PC when my machine has a mechanical problem?
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Where can I find the ink cartridges for my new Brother machine?
- 48Load legal size paper in the paper tray.
- 49Wrong Paper Size
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)