FAQs & Troubleshooting
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325 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Paper Jam
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Replace Ink
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The printer status is Offline or Paused.
- 8What is Brother iPrint&Scan?
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10I cannot print using my Brother machine on a wireless network (Mac)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13Connect your Brother machine to your mobile device via a wireless router or access point.
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15Ink Low
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18Improve poor print quality.
- 19Load paper in the paper tray
- 20Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22How to identify your Operating System (OS).
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25"Offline" appears on the Status Monitor.
- 26Cannot Detect
- 27No Paper Fed
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Install Starter Ink
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Load envelopes
- 33The scanner cover support has come off. (With Video Instructions)
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 38Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 39What driver package format is supported by my Linux distribution?
- 40Set up your Brother machine on a wireless network.
- 41Delete print jobs from the print queue.
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43My brother machine will not stop ringing when it is not in use.
- 44How do I know which side up my photo paper should be in the tray?
- 45Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 46One or more of my colors are not printing (blank).
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Change the printer driver settings (Windows/macOS)
- 50Forward a fax to another fax machine when my machine has a mechanical problem.