FAQs & Troubleshooting
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280 Results
- 1Replace Ink
- 2Paper Jam
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Check the Print Quality
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6One or more of my colors are not printing (blank).
- 7(Video) Load A4/Letter paper
- 8Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 9Ink Low
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12What is Brother iPrint&Scan?
- 13Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Check the Print Alignment from Your Brother Machine
- 18Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 19After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22(Video) Install Ink Cartridges
- 23The printer status is Offline or Paused.
- 24Brother iPrint&Scan cannot find my Brother machine (macOS)
- 25Telephone Line Interference/VoIP.
- 26Correct the Paper Feed to Clear Vertical Lines
- 27Clean the Print Head from Your Brother Machine
- 28Load envelopes
- 29Cannot Detect
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Load Documents in the Automatic Document Feeder (ADF)
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 34Document Jam
- 35Cover is Open
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37Change the Print Setting Options When Having Printing Problems
- 38Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 39Easy Scan to E-mail
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Sleep
- 42Cannot Detect Ink Volume
- 43How to identify your Operating System (OS).
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45Printing/ Scanning with a mobile device
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 48Change the printer driver settings (Windows/macOS)
- 49Unable to Print XX
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.