FAQs & Troubleshooting
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- 1(Video) Load Legal paper (Tray1)
- 2(Video) Load paper in the Multi-Purpose tray (MP tray)
- 3(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 4(Video) Load A4/Letter paper
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6(Video) Load A3/Ledger paper (Tray1)
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Paper Jam (With Video Instructions)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10(Video) Install Ink Cartridges
- 11(Video) Load an Envelope (Manual Feed Slot)
- 12(Video) Connect telephone line and power cords
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Can I print from or scan to Android™ Smartphone?
- 16I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 17Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 18After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 19Enable the Brother machine's network interface.
- 20My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 21Replace Ink
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24The printer status is Offline or Paused.
- 25Document Jam (With Video Instructions)
- 26Wrong Paper
- 27My Brother machine could not be found over the network when I installed drivers on my PC.
- 28Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 29Load paper in the paper tray
- 30Print using only the black ink cartridge when the Color cartridges have run out.
- 31(Video) Unpack your Brother machine
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35Load an Envelope (Manual Feed Slot)
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39What is Brother iPrint&Scan?
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42(Video) Set up your Brother machine
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44Add your Brother machine with AirPrint (macOS)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46Ink Low
- 47Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?