FAQs & Troubleshooting
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139 Results
- 1Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 2Paper Size Mismatch
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Check the Print Alignment from Your Brother Machine
- 7(Video) Set up your Brother machine
- 8No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 9Document Jam
- 10Replace Ink
- 11Printer Jam or Paper Jam
- 12How to identify your Operating System (OS).
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14What is the default password for my BRAdmin or Web Based Management?
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Check the Print Quality
- 17Sleep
- 18Install the Brother Mobile Connect application (for mobile device)
- 19The printer status is Offline or Paused.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Telephone Line Interference/VoIP.
- 22Change the printer driver settings (Windows)
- 23Change the Print Options to Improve Your Print Results
- 24Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 25Add your Brother machine with AirPrint (macOS)
- 26Load Documents in the Automatic Document Feeder (ADF)
- 27How Brother inkjet printers measure remaining page yields
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Improve poor print quality.
- 30When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 31I cannot print on a wireless (Wi-Fi) network (Mac)
- 32Reset the Network Settings to Factory Default
- 33Enable the Brother machine's network interface.
- 34Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 35What is the recommended paper?
- 36Uninstall the Brother Software and Drivers (Windows)
- 37What is the default password for my Brother machine?
- 38Export an address book and import it to another machine
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40Cannot Detect Ink Volume
- 41Cannot Print XX or Print Unable XX
- 42I cannot print using my Brother machine on a wired network (Windows/macOS)
- 43Access Web Based Management
- 44Cannot Detect
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46One or more of my colors are not printing (blank).
- 47Protect your Brother machine against unauthorised access over the network
- 48Check the firmware version.
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50Update the Driver or Firmware for your Brother machine