FAQs & Troubleshooting
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373 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Replace Ink
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7What is Brother iPrint&Scan?
- 8How do I load paper?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Paper Jam
- 11Connect your Brother machine to your mobile device via a wireless router or access point.
- 12When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 13Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 14"Offline" appears on the Status Monitor.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17The printer status is Offline or Paused.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Ink Absorber Full
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Ink Low
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32How to identify your Operating System (OS).
- 33What driver package format is supported by my Linux distribution?
- 34Change the number of times my Brother machine rings before it answers.
- 35Load legal size paper in the paper tray.
- 36Document Jam
- 37Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39No Ink Cartridge
- 40Can third party ink be used to refill the ink cartridges?
- 41Combine multiple scanned documents into a single file with PaperPort™
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43How do I know which side up my photo paper should be in the tray?
- 44Unable to Print XX
- 45Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 46Set up your Brother machine on a wireless network.
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50Printing/ Scanning with a mobile device