FAQs & Troubleshooting
![]() |
Popular |
396 Results
- 1My copies, sent faxes or scanned images are all black.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Paper Jam
- 6What is Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8How do I load paper?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10One or more of my colors are not printing (blank).
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12How do I load paper in paper tray#2?
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 15How to identify your Operating System (OS).
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19Ink Low
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26The printer status is Offline or Paused.
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Can I use voice mail on the same line as my Brother machine?
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 31No Paper Fed
- 32"Offline" appears on the Status Monitor.
- 33Wrong Paper Size
- 34Is my Brother machine compatible with Windows Vista?
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 38Unable to Print XX
- 39Make my copied images lighter or darker.
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 42How do I know which side up my photo paper should be in the tray?
- 43Replace Ink
- 44How do I load envelopes into my machine?
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47What is AirPrint?
- 48Improve poor print quality.
- 49What driver package format is supported by my Linux distribution?
- 50Enable the Brother machine's network interface.