FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3Change the image settings. (Using DS Capture)
- 4The scanned image is skewed (crooked).
- 5"Multifeed" or "Multifeed is detected."
- 6Do not open the ADF cover when scanning.
- 7Paper suitable for scanning
- 8Replace Roller
- 9How to identify your Operating System (OS).
- 10Change the paper settings. (Using DS Capture)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12TWAIN errors appear when starting to scan. (Macintosh)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14White vertical lines or white stripes appear on the scanned image.
- 15Cannot use my scanner connection the USB hub.
- 16Clean the scanner
- 17My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19What driver package format is supported by my Linux distribution?
- 20Cannot find the scanner.
- 21No document in ADF.
- 22Scan using XSane or GIMP (Linux)
- 23Command List of brscan. (Linux)
- 24I cannot install the scanner drivers.
- 25Colors in the scanned image are dark.
- 26error 20392 - Scanner not responding, check card, power, and cable.
- 27Unknown error.
- 28ADF rear lamp error
- 29TWAIN or WIA errors appear when starting to scan. (Windows)
- 30The file size is too large.
- 31My scanner gets warm.
- 32My scanner is connected but it will not feed my document or do anything else.
- 33Important points for specifying the scan area (Linux)
- 34Uninstall the scanner driver. (Linux)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36The rollers are worn.
- 37USB R/W test error
- 38Ultrasonic error
- 39AFE R/W test error
- 40A page that is not a blank page is skipped.
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 44ADF AFE LVDS test error
- 45ADF AFE R/W test error
- 46NVRAM R/W test error
- 47Check the firmware version.
- 48Bleed-through is seen in the scanned image.
- 49The scan speed is too slow.
- 50My scanned images have black lines running through them, blank spaces, or are of overall bad quality.