FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3Replace Roller
- 4Paper suitable for scanning
- 5What driver package format is supported by my Linux distribution?
- 6My scanner is connected but it will not feed my document or do anything else.
- 7Cannot use my scanner connection the USB hub.
- 8How to identify your Operating System (OS).
- 9My scanner gets warm.
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Cannot find the scanner.
- 12TWAIN or WIA errors appear when starting to scan. (Windows)
- 13My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 14My scanned image is missing.
- 15"Multifeed" or "Multifeed is detected."
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Do not open the ADF cover when scanning.
- 18White vertical lines or white stripes appear on the scanned image.
- 19TWAIN errors appear when starting to scan. (Macintosh)
- 20Change the paper settings. (Using DS Capture)
- 21The scan speed is too slow.
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23ADF AFE LVDS test error
- 24Important points for specifying the scan area (Linux)
- 25I cannot install the scanner drivers.
- 26Unknown error.
- 27Ultrasonic error
- 28Change the image settings. (Using DS Capture)
- 29The scanned image is skewed (crooked).
- 30Clean the scanner
- 31Scan using XSane or GIMP (Linux)
- 32Delete a network scanner entry. (Linux)
- 33Pre-Required Procedures (Linux)
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35The rollers are worn.
- 36The scan quality is poor.
- 37ADF cover open
- 38Configure the Scan to Email Feature (Linux)
- 39The scanned documents are put into the incorrect order. (macOS)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41USB R/W test error
- 42ADF front lamp error
- 43Check the firmware version.
- 44Colors in the scanned image are dark.
- 45My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Uninstall the scanner driver. (Linux)
- 48Uninstall Scan-key-tool. (Linux)
- 49error 20392 - Scanner not responding, check card, power, and cable.
- 50ADF AFE R/W test error