FAQs & Troubleshooting
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122 Results
- 1How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 2P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 3Printing from a Windows PC or Mac
- 4Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5How do I connect the printer and my mobile device via Bluetooth®?
- 6How do I transfer templates to the printer?
- 7How do I turn the printer off?
- 8Where can I find my Brother printer's serial number?
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10Installing the software
- 11How do I transfer label templates with P-touch Transfer Express?
- 12How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 13Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 14The print quality is poor, and the image is too light or dark.
- 15Printing is not possible. (USB connection)
- 16I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 17I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 18How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 19Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 20Printing from an Android™ device
- 21What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 22This printer is not detected when establishing a Bluetooth® connection.
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24The latest printer driver was successfully installed, but the driver did not update correctly.
- 25What Android™ mobile application can I use?
- 26Using the Printer Setting Tool (for Mac)
- 27My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 28How to install Brother software on a computer not connected to the Internet
- 29How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 30How to delete the registry information and files related to the printer driver
- 31I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 32I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 33How to insert paper
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35How to connect to an AC power outlet (optional)
- 36How to identify the printer's firmware version
- 37I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Which Bluetooth® profiles does the printer support?
- 39I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 40(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41How to open the Devices and Printers window
- 42When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 43Using the Printer Setting Tool (for Windows)
- 44The top margin is incorrect.
- 45How do I uninstall the printer driver?
- 46Paper does not move through the printer even though the motor is running.
- 47(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 48The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 49How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 50Using the Communication Settings (for Windows)