FAQs & Troubleshooting
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92 Results
- 1Where can I find my Brother printer's serial number?
- 2Where can I download the latest P-touch Editor for Mac?
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4This printer is not detected when establishing a Bluetooth® connection.
- 5How do I connect the printer and my mobile device via Bluetooth®?
- 6I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 7Installing the CUPS wrapper/LPR printer driver (Linux®)
- 8I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9What iOS mobile application can I use?
- 10Some of the print options in OpenOffice do not work. (Linux®)
- 11How do I connect the printer to my computer via Wi-Fi®?
- 12How to set up the printer
- 13How to identify the printer's firmware version
- 14How do I create and transfer templates? (for Mac)
- 15I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 16What Android™ mobile application can I use?
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18Printing is not possible. (USB connection)
- 19How do I connect my computer to the printer using the Wireless Direct mode?
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 22I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 23How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25How do I switch to and use the mass storage mode?
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 28How to charge the rechargeable Li-ion battery
- 29Information before downloading for Raspbian/Raspbian lite (Linux®)
- 30How to install Brother software on a computer not connected to the Internet
- 31The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 32What is the JPEG printing and how can I use it?
- 33I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 34The printer does not turn on, so I cannot print.
- 35Installing a CA certificate
- 36This printer is not detected when establishing a Wi-Fi® connection.
- 37The side margins are incorrect.
- 38What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 39(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40How to identify your Operating System (OS) for Windows or Mac
- 41The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 42When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 43How do I transfer label templates with P-touch Transfer Express?
- 44How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 45How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 46A security warning appears when accessing Web Based Management via HTTPS.
- 47Supported File Formats and how to print on Raspbian (Linux®)
- 48How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 50The paper is jammed in the printer.