FAQs & Troubleshooting
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59 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2Enable or disable Bluetooth Low Energy (BLE)
- 3Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 4How to connect the printer to your computer (for Windows)
- 5How to install the Roll Holder (PA-RH-002) (Optional)
- 6Using the CommTool (for Windows)
- 7The time on the printer is incorrect.
- 8How to add a new stock from the Seagull driver
- 9The left or right side of the label is not printed correctly.
- 10How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 11Printing is not possible.
- 12I cannot install the Windows driver.
- 13How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 14How to update firmware to all printers on the same subnet at the same time
- 15How to install the Roll Spacer Set (Optional)
- 16I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 17I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 18How do I reset Wi-Fi® setting?
- 19How to install the Windows driver via Wi-Fi®/ wired network
- 20How to check the battery life
- 21I cannot connect my machine to the wireless network.
- 22The print quality is poor.
- 23How do I uninstall the printer driver?
- 24How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 25How to update the firmware
- 26How do I connect the printer and my mobile device via Bluetooth®?
- 27How to open the Devices and Printers window
- 28How to execute the printer configuration (Self-test) to debug
- 29How to change the printer code page
- 30BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 31How to get Bluetooth MAC Address with the CommTool (for Windows)
- 32How to change the speed and density in BarTender
- 33How to identify your Operating System (OS) for Windows or Mac
- 34My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 35How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 36How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 37How to transfer the print programs or templates using FBPL commands
- 38Will my printer automatically turn itself off?
- 39How to clean the Print Head
- 40How to clean the Platen Roller
- 41How do I clean / maintain my printer?
- 42How to install the Windows driver via Bluetooth®
- 43Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 44What do the indicator lights mean?
- 45The linerless roll is jammed inside the printer and not ejected correctly.
- 46I cannot print correctly using the Windows printer driver
- 47How to install Brother software on a computer not connected to the Internet
- 48The printer does not start printing immediately
- 49How to adjust the printout position
- 50When I print a long label or many labels continuously, printing stops suddenly before finishing.