DS-820W
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FAQs & Troubleshooting |
DS-820W
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Popular
Updated:11/12/2026
These are the most viewed FAQs, ranked by popularity.
- 1.The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2.My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 3.I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 4.Cannot find the scanner (Error Code 2019: Initialization Failed)
- 5.My scanner is connected but it will not feed my document or do anything else.
Latest
These are the latest FAQs, sorted by last update date.
10/29/2026
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
10/29/2026
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
06/01/2026
How to identify your Operating System (OS).
02/05/2026
I cannot find a file downloaded from the Brother support website (For Windows)
03/21/2024
Uninstall the scanner drivers (OS X 10.10 or greater).