Search

Site Map

Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > Your Scanner Cannot Be Detected on the Network During Installation

Your Scanner Cannot Be Detected on the Network During Installation

Related Models:ADS‑1350W / ADS‑1800W
Cause Action
Your computer is not connected to the network.

Make sure your computer is connected to a network, for example, a Wireless LAN environment or has Internet access. For further support, contact your network administrator.

Your machine is not connected to the network.

(Wireless network)

  • ADS-1350W

    If the Wi-Fi light on the Control Panel does not light up, the LEDs will indicate an error status. Make a note of the error status and then correct the error.

    See Related Information:Error and Maintenance LEDs.

  • ADS-1800W

    Press image Settings > Network > WLAN(Wi-Fi) > WLAN Status > Status. If the LCD displays Connection Failed, ask your network administrator if your IP address is valid.

You use security software.
  • In the installer dialog box, search for the Brother machine again.
  • Allow access when the alert message of the security software appears during the Brother Device installation.
  • The following port numbers are used for Brother network features:
    • Network scanning

      Port number 5566/Protocol TCP

    • Network scanning (Brother iPrint&Scan)

      Port number 54921/Protocol TCP

  • For more information about security software, see Related Information: Your Brother Machine Cannot Scan over the Network.
You use a Wi-Fi router.

The privacy separator on your Wi-Fi router may be enabled. Disable the privacy separator.

Your Brother machine is placed too far from the Wireless access point/router. Place your Brother machine within about 1 metre of the Wireless access point/router when you configure the wireless network settings.
There are some obstructions (walls or furniture, for example) between your machine and the Wireless access point/router. Move your Brother machine to an obstruction-free area, or closer to the Wireless access point/router.
There is a wireless computer, Bluetooth®-supported device, microwave oven, or digital cordless phone near the Brother machine or the Wireless access point/router. Move all the devices away from the Brother machine or Wireless access point/router.
Related Information
Did you find the information you needed?

find moreaccept