- Control Panel Overview
- LED Patterns and Indications (for Models Without an LCD)
- Access Brother Utilities (Windows)
- Load Paper
- Paper Settings
- Unprintable Area
- Recommended Print Media
- Using Special Paper
- Supported Basic Network Features
- Network Management Software and Utilities
- Additional Methods of Configuring Your Brother Machine for a Wireless Network
- Before Configuring Your Brother Machine for a Wireless Network
- Configure Your Machine for a Wireless Network
- Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard
- Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast
- Use Wi-Fi Direct®
- Print from Your Mobile Device Using Wi-Fi Direct
- Configure Your Wi-Fi Direct Network
- Wi-Fi Direct Network Configuration Overview
- Configure Your Wi-Fi Direct Network Using the One-Push Method
- Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Wi-Fi Direct Network Using the PIN Method
- Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Wi-Fi Direct Network Manually
- Advanced Network Features
- Technical Information for Advanced Users
- Lock the Machine Settings
- Network Security Features
- Before Using Network Security Features
- Manage Your Network Machine Securely Using SSL/TLS
- Introduction to SSL/TLS
- Certificates and Web Based Management
- Supported Security Certificate Features
- Create and Install a Certificate
- Manage Multiple Certificates
- Manage Your Network Machine Securely Using Web Based Management
- Manage Your Network Machine Securely Using BRAdmin Professional (Windows)
- Print Documents Securely Using SSL/TLS
- Send an Email Securely
- Google Cloud Print
- AirPrint
- Mobile Printing for Windows
- Mopria® Print Service
- Brother iPrint&Scan for Mobile Devices
- Error and Maintenance Indications
- Error and Maintenance Messages
- Paper Jams
- Printing Problems
- Improve the Print Quality
- Network Problems
- Google Cloud Print Problems
- AirPrint Problems
- Other Problems
- Machine Information
Home > Troubleshooting
Troubleshooting
Use this section to resolve typical problems you may encounter when using your Brother machine. You can correct most problems yourself.
- IMPORTANT
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For technical help, you must call Brother customer service or your local Brother dealer.
Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
![image](../images/topic1_icon5.png)
If you need additional help, go to the Brother Solutions Center at support.brother.com.
First, check the following:
- The machine's power cord is connected correctly and the machine's power is on. See the Quick Setup Guide.
- All of the protective materials have been removed. See the Quick Setup Guide.
- Paper is loaded correctly in the paper tray.
- The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.
Error and maintenance messages
If you did not solve the problem with the checks, identify the problem and then see Related Information.
- Related Information
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