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Error Messages

The most common error messages are shown in the table.

HL-L3220CW/HL-L3220CDW/HL-L3240CDW

Error Messages Cause Action
Authentication Error, contact your administrator.

Your authentication setting for the Store Print Log to Network feature is not correct.

  • Make sure the Username and Password in Authentication Setting are correct. If the username is part of a domain, enter the username in one of the following styles: user@domain or domain\user.
  • Make sure the SNTP time server settings are configured correctly so the time matches the time used for authentication by Kerberos or NTLMv2.
Connection Error

Other devices are trying to connect to the Wi-Fi Direct network at the same time.

Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again.

Connection Fail

The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration.

  • Move the mobile device closer to your Brother machine.
  • Move your Brother machine and the mobile device to an obstruction-free area.
  • If you are using the PIN Method of WPS, make sure you have entered the correct PIN.
File Access Error, contact your administrator.

The Brother machine cannot access the destination folder for the Store Print Log to Network feature.

  • Make sure the destination folder name is correct.
  • Make sure the destination folder is write-enabled.
  • Make sure the print log file is not locked. If it is, contact your network administrator.
Log Access Error

In Web Based Management, you have selected the Cancel Print option in the Error Detection Setting section of the Store Print Log to Network feature.

Wait for about 30 seconds until this message disappears from the LCD.

Cannot Connect

Maximum limit of connected devices has been reached.

Four mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner.

After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.

See Related Information: Print the Network Configuration Report.

No Device

When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device.

  • Make sure your machine and mobile device are in the Wi-Fi Direct mode.
  • Move the mobile device closer to your Brother machine.
  • Move your Brother machine and the mobile device to an obstruction-free area.
  • If you are manually configuring the Wi-Fi Direct network, make sure you have entered the correct password.
  • If your mobile device has a configuration page for obtaining an IP address, make sure your mobile device's IP address has been configured via DHCP.
Server Timeout, contact your administrator.

The Brother machine cannot connect to the server for the Store Print Log to Network feature.

  • Make sure your server address is correct.
  • Make sure your server is connected to the network.
  • Make sure the machine is connected to the network.
Wrong Date & Time, contact your administrator.

The Brother machine does not obtain the time from the SNTP time server.

  • Make sure the settings to access the SNTP time server are configured correctly in Web Based Management.

HL-L3280CDW/HL-L8240CDW

Error Messages
Cause
Action
Authentication error, contact your administrator.

Your authentication setting for the Store Print Log to Network feature is not correct.

  • Make sure the Username and Password in Authentication Setting are correct. If the username is part of a domain, enter the username in one of the following styles: user@domain or domain\user.
  • Make sure the SNTP time server settings are configured correctly so the time matches the time used for authentication by Kerberos or NTLMv2.
Check User ID and Password.

The Kerberos Authentication error.

Make sure you have entered a correct user name and a password for the Kerberos server. For more information on the Kerberos server settings, contact your network administrator.

The DNS server configuration is not correct.

Contact your network administrator for the information on the DNS server settings.

The Brother machine cannot connect to the Kerberos server.

Contact your network administrator for the information on the Kerberos server settings.

Connection Error

Other devices are trying to connect to the Wi-Fi Direct network at the same time.

Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again.

Connection Failed

The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration.

  • Move the mobile device closer to your Brother machine.
  • Move your Brother machine and the mobile device to an obstruction-free area.
  • If you are using the PIN Method of WPS, make sure you have entered the correct PIN.
File access error, contact your administrator.

The Brother machine cannot access the destination folder for the Store Print Log to Network feature.

  • Make sure the destination folder name is correct.
  • Make sure the destination folder is write-enabled.
  • Make sure the print log file is not locked. If it is, contact your network administrator.
Log Access Error

In Web Based Management, you have selected the Cancel Print option in the Error Detection Setting section of the Store Print Log to Network feature.

Wait for about 60 seconds until this message disappears from the LCD.

No Device

When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device.

  • Make sure your machine and mobile device are in the Wi-Fi Direct mode.
  • Move the mobile device closer to your Brother machine.
  • Move your Brother machine and the mobile device to an obstruction-free area.
  • If you are manually configuring the Wi-Fi Direct network, make sure you have entered the correct password.
  • If your mobile device has a configuration page for obtaining an IP address, make sure your mobile device's IP address has been configured via DHCP.
Server timeout, contact your administrator.

The Brother machine cannot connect to the server for the Store Print Log to Network feature.

  • Make sure your server address is correct.
  • Make sure your server is connected to the network.
  • Make sure the machine is connected to the network.
Server Timeout

The Brother machine cannot connect to the LDAP server.

  • Make sure your server address is correct.
  • Make sure your server is connected to the network.
  • Make sure the machine is connected to the network.

The Brother machine cannot connect to the Active Directory server.

  • Make sure your server address is correct.
  • Make sure your server is connected to the network.
  • Make sure the machine is connected to the network.
The maximum number of devices are already connected using Wi-Fi Direct. Press [OK].

Four mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner.

After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.

See Related Information: Print the Network Configuration Report.

Wrong Date & Time, contact your administrator.

The Brother machine does not obtain the time from the SNTP time server.

  • Make sure the settings to access the SNTP time server are configured correctly in Web Based Management.
Internal Error

The Brother machine's LDAP protocol is disabled.

Confirm your authentication method, and then enable the necessary protocol setting in Web Based Management.

The Brother machine's CIFS protocol is disabled.

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