Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Unplug the power cord. Wait for ten minutes, then plug in the power cord and press to turn on the machine.

If the problem is not solved, press and hold to turn off the machine. If you are using a backup battery or surge suppressor device, disconnect it to make sure it is not the problem. Plug the machine’s power cord directly into a different known working wall outlet and press to turn on the machine.

(Windows)

To print EPS data, do the following:

1. For Windows 7 and Windows Server 2008 R2:

   Click the Start button > Devices and Printers.

   For Windows Server 2008:

   Click the (Start) button > Control Panel > Hardware and Sound > Printers.

   For Windows 8 and Windows Server 2012:

   Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound *1 group, click View devices and printers.

   For Windows 10 and Windows Server 2016:

   Click  > Windows System > Control Panel. In the Hardware and Sound group, click View devices and printers.

   For Windows Server 2012 R2:

   Click Control Panel on the Start screen. In the Hardware group, click View devices and printers.

2. Right-click the Brother XXX-XXXX BR-Script3 icon, select Printer properties.

3. From the Device Settings tab, choose TBCP (Tagged binary communication protocol) in Output Protocol.

Make sure you pressed Copy and the machine is in Copy mode.

Contact your administrator to check your Secure Function Lock Settings.

Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. Clean the glass strip and scanner glass and the white bar and white plastic above them.

Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 14SE, click Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.

Make sure the Brother TWAIN driver is selected as the primary source.

You can also scan documents using the ICA Scanner Driver.

Try increasing the scanning resolution.